At Pavel Paper, we want you to be completely satisfied with your purchase. Please read our Returns & Refund Policy carefully to understand your rights and options.

1. Eligibility for Returns
Due to our cash on delivery payment method, please inspect your items carefully upon delivery. If your order arrives damaged, defective, or incorrect, you may be eligible for a return or exchange.

2. Return Request Period
You must notify us within 7 days of receiving your order to be eligible for a return or exchange. Please contact us promptly at [email protected] with your order details and the reason for the return.

3. Condition of Returned Items
Items must be returned in their original condition, unused, and with all original packaging and tags intact. We reserve the right to refuse returns that do not meet these conditions.

4. Return Process
After we receive your return request, we will provide instructions on how to send the item back. The customer is responsible for the cost of return shipping unless the return is due to a Pavel Paper error (such as a wrong or defective item).

5. Refunds
Once we receive and inspect the returned item, we will process your refund. 

6. Exchanges
If you wish to exchange a product, please contact us at [email protected] within 7 days of delivery. We will assist you in arranging the exchange and provide instructions for returning the original item.

7. Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return. Please check the product description for any such information.

8. Contact Us
If you have any questions or need assistance with your return or exchange, please contact us at:
Email: [email protected]